Comments on: Virgin America Elevates The Frequent Flyer Concept http://www.loyaltylab.com/blog/index.php/2008/10/virgin-america-elevates-the-frequent-flyer-concept/ Customer retention and loyalty insights from the Loyalty Lab team Fri, 08 Apr 2011 02:06:11 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Richard Metzner http://www.loyaltylab.com/blog/index.php/2008/10/virgin-america-elevates-the-frequent-flyer-concept/comment-page-1/#comment-326 Richard Metzner Mon, 06 Oct 2008 12:08:40 +0000 http://www.loyaltylab.com/blog/?p=165#comment-326 To all our friends at Loyalty Lab - Congratulations to everyone at Virgin America and to you for implementing the redemption portion of Elevate. When we first started working with Virgin America in April of 2007, even before they had permission to fly, to conceive and design the Elevtate program, we knew it would be groundbreaking. We were pleased that, with our help, Virgin chose Loyalty Lab to help bring our vision into the marketplace. Richard Metzner Partner Metzner Schneider Associates, Inc. To all our friends at Loyalty Lab – Congratulations to everyone at Virgin America and to you for implementing the redemption portion of Elevate. When we first started working with Virgin America in April of 2007, even before they had permission to fly, to conceive and design the Elevtate program, we knew it would be groundbreaking. We were pleased that, with our help, Virgin chose Loyalty Lab to help bring our vision into the marketplace.

Richard Metzner
Partner
Metzner Schneider Associates, Inc.

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