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Zappos — Real Customer Loyalty Driven from the Top

by David Rosen | SVP Strategy & Channel Development

Thank you to Mark Silva of Real Branding for posting this graphic from SXSW today.  It’s a great visual of Zappo’s culture = brand = customer loyalty presentation by their CEO Tony Hsieh.   Here is a link to the original

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This entry was posted on Saturday, March 21st, 2009 at 4:43 pm and is filed under Best Customer Management, Customer Experience, Interesting Companies. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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