http://www.loyaltylab.com/blog/index.php/2009/10/engaging-customers-beyond-email/ Customer retention and loyalty insights from the Loyalty Lab team Thu, 28 Jan 2010 21:12:28 -0500 http://wordpress.org/?v=2.8.4 hourly 1 http://www.loyaltylab.com/blog/index.php/2009/10/engaging-customers-beyond-email/comment-page-1/#comment-1102 Dave L. Sat, 17 Oct 2009 00:06:03 +0000 http://www.loyaltylab.com/blog/?p=215#comment-1102 I'm not certain I fully agree that a company can afford to pick and choose the channels they use, but I guess if your marketing department is only a few people, it would make sense. I’m not certain I fully agree that a company can afford to pick and choose the channels they use, but I guess if your marketing department is only a few people, it would make sense.

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