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	<title>Comments on: Social CRM Deserves the Spotlight</title>
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	<description>Customer retention and loyalty insights from the Loyalty Lab team</description>
	<lastBuildDate>Thu, 28 Jan 2010 21:12:28 -0500</lastBuildDate>
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		<title>By: Paul Greenberg</title>
		<link>http://www.loyaltylab.com/blog/index.php/2010/01/social-crm-deserves-the-spotlight/comment-page-1/#comment-14907</link>
		<dc:creator>Paul Greenberg</dc:creator>
		<pubDate>Thu, 28 Jan 2010 21:12:28 +0000</pubDate>
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		<description>Hi Jason, 
I just wanted to say thank you so much for the kudos. I&#039;m amazed that you&#039;ve managed to read it cover to cover. That&#039;s better than me and I wrote it!! :-).  

Best
Paul</description>
		<content:encoded><![CDATA[<p>Hi Jason,<br />
I just wanted to say thank you so much for the kudos. I&#8217;m amazed that you&#8217;ve managed to read it cover to cover. That&#8217;s better than me and I wrote it!! <img src='http://www.loyaltylab.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> .  </p>
<p>Best<br />
Paul</p>
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