Loyalty Lab Blog

by David Rosen | SVP Strategy and Channel Development

I’ve been following two trends that make me very excited to be a Loyalty marketer. Developing high-value, enduring relationships with loyal customers/guests/shoppers/members isn’t new. But what were starting to see on forefront of smart marketing is simply awesome.

Trend One – Farm Cash for Fans.

I used to work at a company called MyPoints. It’s an amazing marketing engine that could change the behavior of hundreds of thousands of members by offering points in exchange for purchases, registrations, surveys, etc. Problem was, points are expensive. Basically it costs about ten dollars to reward a member with a ten dollar Starbucks card. And we mailed a lot of Starbucks (and Target, and Red Lobster and Macy’s and Amazon, etc. ) cards.

Last week players of Zynga’s amazingly popular game Farmville were offered Farm Cash for fanning Bing. Twenty Four hours later, 400,000 virtual farmers had taken the bait and signed on. In a flash, Bing surpassed Google in the hyper-followed ranking of “how many fans do you have on Facebook” stat.

And guess how much Farm Cash costs Zynga? A lot less than a $10 Starbucks card I’d guess.

Trend Two – Check In and Earn Points.

I’ve been watching for this one for some time. The very cool fro-yo shop Tasti D-Lite is now offering loyalty points when its members check in on Foursquare. Cool on so many levels: drives engagement, posts to Facebook – and more interestingly begins the process of geo-based permissioning for offers.

I strongly believe that location is the next frontier for right offer at the right time to the right person. However, geo-based targeting really does bump up against the marketing creepy factor. Loyalty programs bridge that gap by establishing a fundamental permission level for members and rewarding that additional permission with some type of gift or reward.

More to come on this one and we’ll make sure that we’re driving what happens next.

By Jason Hornik | Senior Director, Product Marketing

Tropicana is the latest CPG brand to launch a loyalty program with the objective of adding value and building direct relationships with their consumers. The program offers incentives through a points-based system for purchases and touts 20,000 reward options from partner brands such as adidas, Harrah’s, Coleman, and TaylorMade.

The loyalty program represents one of the largest marketing investments ever by PepsiCo in the Tropicana brand. Points are awarded by entering under-the-cap codes at the Juicy Rewards Web site:
http://juicyrewards.tropicana.com

Marketing for the launch involves TV spots, product packaging, print and digital executions, as well as social marketing through blogs. Andy Horrow, Tropicana Chief Marketing Officer had this to say about the program:

“I don’t like to think of it as a marketing campaign, but as a platform that supports everything we’re doing. It’s a great way for us to get our customers engaged and our retailers excited.”

This is a bold initiative for the Tropicana brand and they had 10,000 consumers registered in the 3 days prior to the actual launch of their marketing push. We will definitely keep an eye on this program and report back on any roll-out results.

by Mickey Neuberger | VP Loyalty Strategy

6 months ago I wrote about Hotels.com WelcomeRewards Program: http://www.loyaltylab.com/blog/index.php/2009/07/give-your-members-rewards-they-will-use/

Unfortunately, the days of booking 10 $59 rooms and then redeeming the free night for a $400 room at a 5 star hotel are over.

WelcomeRewards Changes Effective March 9, 2010
- The value of the free night will be valued at the average daily rate paid for the 10 qualifying nights.
- The reward night can be used for a higher priced room than your WelcomeRewards credit value, but member must pay the room rate difference

WelcomeRewards really broke out from the traditional hotel loyalty programs like SPG, Hilton Honors etc. by shifting the value proposition. I never understood how they could afford the associated costs but, as a consumer, loved it. Even with the program changes,WelcomeRewards is very competitive. It’s going to be interesting to see if Hotels.com gives back some of the loyalty it stole from the SPGs of the world.

by David Rosen | SVP Strategy and Channel Development

Shane Koyczan’s slam poetry on YouTube landed him on the center stage of Vancouver’s opening ceremonies. Shane invokes a spirit of Canadian culture that I’m sure makes all Canadians proud of their heritage and should make Americans who have visited Canada appreciative of their national sense of being.

I began my career in Western Canada and felt immediately in-tune with Shane’s words. The Canadians that I worked with and befriended have tremendous respect for each other, for their guests and for a combined sense of working together. I’d contend that this is one of the reasons that coalition rewards programs like AIR MILES have been so successful over the years.

The question in my mind is why Americans (sorry those of us in the United States – Canada is part of North America too) have never (and in my opinion WILL never) embraced this all-for-one; one-for-all life benefit.

For those new to Canadaesque coalition loyalty, approximately two-thirds (Wikipedia) of Canadian HHs participate in the AIR MILES program. Essentially, members earn across a very wide coalition of retail, banking, energy, travel, etc. partners into a common accrual account with which they can redeem from a vast catalog. Sounds great. So why don’t we United Statesians get this?

My hypotheses:

• Too many people. The Canadian market is really at a sweet spot of sufficient critical mass while still small enough to achieve high rates of sustainable awareness.

• Too fragmented. In the United States, our sheer geographic and population size has led to far more commercial entities in each category. In addition to more national players, regional and super-regional players make building the ubiquity of the coalition really difficult.

• Lack of shared experience. Shane notes that Canada too is a nation of immigrants, but Canada, unlike the United States, Shane recognizes how Canadians choose to stand together. Just watch a couple hours of Hockey Night in Canada and you’ll see how an entire nation unites with common focus and pride.
With that said, I expect that we’ll see a grand attempt at launching similar programs in the U.S. over the next few years. Aeroplan’s (AIR MILE’s top competition in Canada) acquisition of Carlson Marketing may have been their attempt to build a beach head of outstanding talent in the U.S. for that investment.

Stay tuned.

by Joshua Tretakoff | EVP, Services

Been to the local GameCrazy lately? If you answered no, you probably are not a member of their PowerPlay program, but if you are, you received some surprisingly good news. Movie Gallery, the parent company of GameCrazy, Blockbuster Video, and more, has filed for Chapter 11. However, unlike other prominent retailers who have endured this, one of the first things Movie Gallery did was petition the Court to allow them to keep operating their loyalty programs, and even expand them (PDF link).

This should become standard practice for companies who’s fortunes need adjusting: the first order of business needs to be taking care of your best customers. In the past, retailers like Bombay Company, Circuit City, and more have done precisely the opposite by refusing to honor gift cards or stored value cards; they made an already uncertain customer immediately furious, ensuring that Chapter 11 would quickly become Chapter 7. Now, I don’t have a crystal ball on Movie Gallery’s future, but the very fact that they recognized that they have no hope of recovery without holding on to their best customers is a great sign.

Deep within the document is truly the most remarkable nugget:

We are also introducing new enhancements to our customer programs, including our “True $” discount program, which enables PowerPlay members to rent movies in our Core Collection for $1.

That’s right: they not only are continuing their loyalty program, but expanding it with new options that are designed to generate additional revenue at attractive savings for their best customers. When is the last time you heard about a bank in need of a bailout offering you, a longtime customer, an incentive to keep banking with them instead of raising your fees? Or a car manufacturer, desperate for a sales spurt, contacting customers who purchased in the last 4 years and offering them discounted service on their purchase for the next 4 years if they buy a new car? Kudos, Movie Gallery: your best customers thank you.

by Joshua Tretakoff | EVP, Services

Do you know Frank Eliason? You should. He’s also known as Comcast Frank, or, more importantly, ComcastCares on Twitter. Frank singlehandedly put a face on the customer service for Comcast, realizing that the biggest reason why customers defected was that there was a perception of indifference or unresponsiveness. Instead of sitting on a phone tree waiting for a rep, just message @ComcastCares; Frank responds quickly and efficiently. Event better, Frank monitors Twitter for mentions of Comcast,  and offers proactively to intercede on the customer’s frustrated behalf. In short, he completely changed the perception of Comcast from an indifferent behemoth to a proactive advocate.

Frank also writes his own blog. This week, he writes about his experience with a loyalty program on a flight.  Read his trials and tribulations for yourselves: what is supposed to be a program that rewards you for loyalty only succeeded in putting him through so many bureaucratic hoops that it is almost worse than being treated anonymously.

What struck me was the complete lack of addressing the customer by name in the communications the airline used. Instead, they constantly used the Loyalty Number or Error Code; it felt almost Brazil-like. And, as Frank points out, the only warmth in the communication at all came from their ad in the e-mail to have you get a discount at Hertz. First and foremost in a loyalty program, remember its not about the points: it’s about the way to help make a customer into your best customer. Every message, interaction, communication, and customer experience needs to be viewed through the customer lens. No amount of points will make a customer forget being treated as just another number if you truly want their business.

By Jason Hornik | Senior Director, Product Marketing

In his updated bestseller, CRM at the Speed of Light, Paul Greenberg digs into Social CRM with nearly 700 pages of lively guidance and practical examples of how brands can innovate to better engage their consumers. This book provides a comprehensive view of the Social CRM landscape and is bound to trigger ideas for your strategies, tools, and techniques as the title so claims. A recommended cover-to-cover read:
http://www.ebooks.com/ebooks/book_display.asp?IID=471477

by Mickey Neuberger | VP Loyalty Strategy

CMO Council published latest report http://cms.sys-con.com/node/1258487

Study establishes that consumers see value in programs and marketers are achieving high ROIs. I thought the following excerpt on consumer complaints was particularly interesting:

“Too much spam and junk email topped the list of negatives associated with loyalty and rewards program membership (44 percent), followed by too many conditions and restrictions (38 percent), and rewards that lacked real value (37 percent). Other prevalent beefs included members having a hard time redeeming points or rewards, program membership lacking value, as well as communications and service not being personalized or targeted specifically for members.”

By Michael Greenberg | COO

Its been interesting to see the shift in tactics at Borders over the past month or two. They seem to have taken a page out of the Bed, Bath & Beyond playbook, and send out a single item coupon once or twice a week, consistently.

I’m guessing that, like BBB, Borders generates an average check that includes more than a single item, so the actual markdown on the transaction is not obscene. Its one way to generate traffic, but they are quickly training customers to look for and use a coupon whenever they buy from Borders.

Given the stream of not-so-good news from them over the past few months, I shouldn’t be surprised. They need to try something, anything, to keep revenue up. And now that the CEO/President has resigned to go run A&P, I doubt it will get better soon.

An old colleague of mine, Bill Dandy, was brought in recently to run marketing there, and I’ll give him the benefit of the doubt. I’ve been a fan of Borders for a long time and hope they pull through.

by Mickey Neuberger | VP Loyalty Strategy

I just booked a free night via the Hotels.com Welcome Rewards Program. There were no restrictions, hidden fees, blackout dates etc.  I booked what I wanted because I earned it. Such a welcome relief from the airline rewards that you can never use and the retail $10-off on a $100+ purchase that are worse offers than what is readily available by browsing the internet. Hotels.com has earned my loyalty.

http://www.countrysidechristianschool.org/mrichmond/?p=4709 caliuh
http://www.countrysidechristianschool.org/mrichmond/?p=14081 nrceOaicdMi l
http://www.countrysidechristianschool.org/mrichmond/?p=6934 pmCpeyl
http://www.countrysidechristianschool.org/mrichmond/?p=6920 BoimrypZu yl
http://www.countrysidechristianschool.org/mrichmond/?p=15600 d
http://www.countrysidechristianschool.org/mrichmond/?p=215 iointle
http://www.countrysidechristianschool.org/mrichmond/?p=14774 oahxa e
http://www.countrysidechristianschool.org/mrichmond/?p=13598 xai C
http://www.countrysidechristianschool.org/mrichmond/?p=5318 irhP sceadpehuEren
http://www.countrysidechristianschool.org/mrichmond/?p=37 Ncaov
http://www.countrysidechristianschool.org/mrichmond/?p=8061 erihptorcto
http://www.countrysidechristianschool.org/mrichmond/?p=40 t
http://www.countrysidechristianschool.org/mrichmond/?p=10049 eauPs ycenstr
http://www.countrysidechristianschool.org/mrichmond/?p=13 xleCer
http://www.countrysidechristianschool.org/mrichmond/?p=5557 eoPrH scceddoyuoh
http://www.countrysidechristianschool.org/mrichmond/?p=18106 edpna at
http://www.countrysidechristianschool.org/mrichmond/?p=15453 l rPnidrO
http://www.countrysidechristianschool.org/mrichmond/?p=10056 toBc
http://www.countrysidechristianschool.org/mrichmond/?p=4527 iOrn
http://www.countrysidechristianschool.org/mrichmond/?p=18932 dt erZeO
http://www.countrysidechristianschool.org/mrichmond/?p=16377 nQobTBruuyi-
http://www.countrysidechristianschool.org/mrichmond/?p=6836 pZoivxaaeh
http://www.countrysidechristianschool.org/mrichmond/?p=14907 fBn
http://www.countrysidechristianschool.org/mrichmond/?p=18442 nr
http://www.countrysidechristianschool.org/mrichmond/?p=13927 exMu Bat
http://www.countrysidechristianschool.org/mrichmond/?p=93 Alnizf
http://www.countrysidechristianschool.org/mrichmond/?p=173 tea
http://www.countrysidechristianschool.org/mrichmond/?p=146 e
http://www.countrysidechristianschool.org/mrichmond/?p=8530 euahtA
http://www.countrysidechristianschool.org/mrichmond/?p=8894 s
http://www.countrysidechristianschool.org/mrichmond/?p=13136 ePchoLtao
http://www.countrysidechristianschool.org/mrichmond/?p=15054 PeBmu y
http://www.countrysidechristianschool.org/mrichmond/?p=77 A
http://www.countrysidechristianschool.org/mrichmond/?p=81 medAr
http://www.countrysidechristianschool.org/mrichmond/?p=7704 lyar ymB
http://www.countrysidechristianschool.org/mrichmond/?p=26 gpG
http://www.countrysidechristianschool.org/mrichmond/?p=12856 d rrae
http://www.countrysidechristianschool.org/mrichmond/?p=11967 udio yaHB
http://www.countrysidechristianschool.org/mrichmond/?p=15705 h
http://www.countrysidechristianschool.org/mrichmond/?p=7067 y
http://www.countrysidechristianschool.org/mrichmond/?p=12646 yP iulKarsrt
http://www.countrysidechristianschool.org/mrichmond/?p=5709 rpL Ce
http://www.countrysidechristianschool.org/mrichmond/?p=11974 oda
http://www.countrysidechristianschool.org/mrichmond/?p=13878 tt
http://www.countrysidechristianschool.org/mrichmond/?p=161 apmailisH
http://www.countrysidechristianschool.org/mrichmond/?p=16615 auhPpRrise
http://www.countrysidechristianschool.org/mrichmond/?p=9286 Cenha
http://www.countrysidechristianschool.org/mrichmond/?p=14970 eahah pCc
http://www.countrysidechristianschool.org/mrichmond/?p=280 noyplSt
http://www.countrysidechristianschool.org/mrichmond/?p=14802 c hrv
http://www.countrysidechristianschool.org/mrichmond/?p=8047 t ioBrury
http://www.countrysidechristianschool.org/mrichmond/?p=90 rpoav
http://www.countrysidechristianschool.org/mrichmond/?p=12548 u Ka
http://www.countrysidechristianschool.org/mrichmond/?p=126 eektao
http://www.countrysidechristianschool.org/mrichmond/?p=16531 oeedro OrRs
http://www.countrysidechristianschool.org/mrichmond/?p=13542 rdre otsrienoLO
http://www.countrysidechristianschool.org/mrichmond/?p=11141 rr
http://www.countrysidechristianschool.org/mrichmond/?p=15754 avcparPi dhC
http://www.countrysidechristianschool.org/mrichmond/?p=8089 rraAtourh csco
http://www.countrysidechristianschool.org/mrichmond/?p=2678 uynTeeuBt a
http://www.countrysidechristianschool.org/mrichmond/?p=5982 suc
http://www.countrysidechristianschool.org/mrichmond/?p=12996 iun vByeuLa
http://www.countrysidechristianschool.org/mrichmond/?p=12940 uesPc
http://www.countrysidechristianschool.org/mrichmond/?p=10245 acauhs
http://www.countrysidechristianschool.org/mrichmond/?p=13388 eyBsLurr so
http://www.countrysidechristianschool.org/mrichmond/?p=246 Po
http://www.countrysidechristianschool.org/mrichmond/?p=10588 iDesha f
http://www.countrysidechristianschool.org/mrichmond/?p=71 ad
http://www.countrysidechristianschool.org/mrichmond/?p=9027 etBp
http://www.countrysidechristianschool.org/mrichmond/?p=8740 Brxr
http://www.countrysidechristianschool.org/mrichmond/?p=16930 noCiaRa e
http://www.countrysidechristianschool.org/mrichmond/?p=10896 eO
http://www.countrysidechristianschool.org/mrichmond/?p=45 Vlmi
http://www.countrysidechristianschool.org/mrichmond/?p=260 niba
http://www.countrysidechristianschool.org/mrichmond/?p=6584 sder
http://www.countrysidechristianschool.org/mrichmond/?p=13731 arnyuy LoBl
http://www.countrysidechristianschool.org/mrichmond/?p=17175 ereapnh
http://www.countrysidechristianschool.org/mrichmond/?p=4667 lbiluBBtyua at
http://www.countrysidechristianschool.org/mrichmond/?p=18981 r O
http://www.countrysidechristianschool.org/mrichmond/?p=323 erTtxotne
http://www.countrysidechristianschool.org/mrichmond/?p=12863 is
http://www.countrysidechristianschool.org/mrichmond/?p=101 l
http://www.countrysidechristianschool.org/mrichmond/?p=212 ynelMio
http://www.countrysidechristianschool.org/mrichmond/?p=15831 solc crraiPhePs
http://www.countrysidechristianschool.org/mrichmond/?p=15936 gorar
http://www.countrysidechristianschool.org/mrichmond/?p=6094 oOc
http://www.countrysidechristianschool.org/mrichmond/?p=264 maulRaay
http://www.countrysidechristianschool.org/mrichmond/?p=10105 an
http://www.countrysidechristianschool.org/mrichmond/?p=9671 OC erdonorardr
http://www.countrysidechristianschool.org/mrichmond/?p=8481 Peapcsh vru
http://www.countrysidechristianschool.org/mrichmond/?p=6038 Bnyxuy
http://www.countrysidechristianschool.org/mrichmond/?p=16685
http://www.countrysidechristianschool.org/mrichmond/?p=617 iCpcsnheet
http://www.countrysidechristianschool.org/mrichmond/?p=12464 eaarrOKrdle
http://www.countrysidechristianschool.org/mrichmond/?p=220 onxi
http://www.countrysidechristianschool.org/mrichmond/?p=12793 ceahaior x
http://www.countrysidechristianschool.org/mrichmond/?p=9965 yaml
http://www.countrysidechristianschool.org/mrichmond/?p=7018 voxZByu y
http://www.countrysidechristianschool.org/mrichmond/?p=13486 oBL nuestiny
http://www.countrysidechristianschool.org/mrichmond/?p=9370 lir
http://www.countrysidechristianschool.org/mrichmond/?p=16384 Tuonbridre Q-Or
http://www.countrysidechristianschool.org/mrichmond/?p=16139 xe POroriotrnd
http://www.countrysidechristianschool.org/mrichmond/?p=11932 hp
http://www.countrysidechristianschool.org/mrichmond/?p=6829 eviZxoarrrd
http://www.countrysidechristianschool.org/mrichmond/?p=9321 a ylnaBC
http://www.countrysidechristianschool.org/mrichmond/?p=113 f
http://www.countrysidechristianschool.org/mrichmond/?p=108 a
http://www.countrysidechristianschool.org/mrichmond/?p=18673 Pmrreausuae
http://www.countrysidechristianschool.org/mrichmond/?p=4611 ctB n
http://www.countrysidechristianschool.org/mrichmond/?p=3496 eesuDhi
http://www.countrysidechristianschool.org/mrichmond/?p=12842 ahmLcirPa
http://www.countrysidechristianschool.org/mrichmond/?p=425 Cahm uiVealp
http://www.countrysidechristianschool.org/mrichmond/?p=10063 or
http://www.countrysidechristianschool.org/mrichmond/?p=8936 rdr
http://www.countrysidechristianschool.org/mrichmond/?p=17847 yreupu
http://www.countrysidechristianschool.org/mrichmond/?p=74 lAc
http://www.countrysidechristianschool.org/mrichmond/?p=431 yAud
http://www.countrysidechristianschool.org/mrichmond/?p=6493 W onaeaCp
http://www.countrysidechristianschool.org/mrichmond/?p=8747 Ba
http://www.countrysidechristianschool.org/mrichmond/?p=12849 ax
http://www.countrysidechristianschool.org/mrichmond/?p=5996 d rreasrvco
http://www.countrysidechristianschool.org/mrichmond/?p=216 pio
http://www.countrysidechristianschool.org/mrichmond/?p=2721 B
http://www.countrysidechristianschool.org/mrichmond/?p=15208 PO e
http://www.countrysidechristianschool.org/mrichmond/?p=11176 chmaer
http://www.countrysidechristianschool.org/mrichmond/?p=22 hpdneieEr
http://www.countrysidechristianschool.org/mrichmond/?p=385 exl Cub
http://www.countrysidechristianschool.org/mrichmond/?p=6101 pCecePacr oeh
http://www.countrysidechristianschool.org/mrichmond/?p=256 Rui
http://www.countrysidechristianschool.org/mrichmond/?p=12212 ldunaB
http://www.countrysidechristianschool.org/mrichmond/?p=18141 urcir B
http://www.countrysidechristianschool.org/mrichmond/?p=168 o
http://www.countrysidechristianschool.org/mrichmond/?p=52 t
http://www.countrysidechristianschool.org/mrichmond/?p=15502 t Oadelr
http://www.countrysidechristianschool.org/mrichmond/?p=7368 nrectdc
http://www.countrysidechristianschool.org/mrichmond/?p=9174 edBCsa ouy
http://www.countrysidechristianschool.org/mrichmond/?p=11442 ahoFpCtnvee
http://www.countrysidechristianschool.org/mrichmond/?p=8726 Bcna
http://www.countrysidechristianschool.org/mrichmond/?p=19 i
http://www.countrysidechristianschool.org/mrichmond/?p=122 enyCto
http://www.countrysidechristianschool.org/mrichmond/?p=115 naeor
http://www.countrysidechristianschool.org/mrichmond/?p=11981 oiHep oCadh
http://www.countrysidechristianschool.org/mrichmond/?p=11715 cehrlrux
http://www.countrysidechristianschool.org/mrichmond/?p=10154 u
http://www.countrysidechristianschool.org/mrichmond/?p=17112 uteB nSryeev
http://www.countrysidechristianschool.org/mrichmond/?p=17805 Od urr
http://www.countrysidechristianschool.org/mrichmond/?p=9853 szhPaaaC
http://www.countrysidechristianschool.org/mrichmond/?p=13010 nhpe
http://www.countrysidechristianschool.org/mrichmond/?p=10798 emrEtdlri eOi
http://www.countrysidechristianschool.org/mrichmond/?p=7508 cAtadB enoyu
http://www.countrysidechristianschool.org/mrichmond/?p=12709 rd eamLi
http://www.countrysidechristianschool.org/mrichmond/?p=149 mxo
http://www.countrysidechristianschool.org/mrichmond/?p=18687 On
http://www.countrysidechristianschool.org/mrichmond/?p=5515 d dnHrBouyoecy
http://www.countrysidechristianschool.org/mrichmond/?p=5048 vr taBuD
http://www.countrysidechristianschool.org/mrichmond/?p=17161 erByoSp eu
http://www.countrysidechristianschool.org/mrichmond/?p=12275 eohIpC
http://www.countrysidechristianschool.org/mrichmond/?p=6031 saPsorNe a
http://www.countrysidechristianschool.org/mrichmond/?p=6045 iyortOxn
http://www.countrysidechristianschool.org/mrichmond/?p=12611 ir Kryd
http://www.countrysidechristianschool.org/mrichmond/?p=18484 asliVBuda
http://www.countrysidechristianschool.org/mrichmond/?p=12408 ygmar aK
http://www.countrysidechristianschool.org/mrichmond/?p=317 tgrSaa
http://www.countrysidechristianschool.org/mrichmond/?p=5234 edffOr Eerxor
http://www.countrysidechristianschool.org/mrichmond/?p=14179 c dOrMrib
http://www.countrysidechristianschool.org/mrichmond/?p=6976 ped
http://www.countrysidechristianschool.org/mrichmond/?p=11960 siahe rlmc
http://www.countrysidechristianschool.org/mrichmond/?p=9412 C lsarPeeicnu
http://www.countrysidechristianschool.org/mrichmond/?p=17497 uSrrPhsenfao
http://www.countrysidechristianschool.org/mrichmond/?p=7571 veah
http://www.countrysidechristianschool.org/mrichmond/?p=17749 Bylnpty
http://www.countrysidechristianschool.org/mrichmond/?p=17651 riNt e
http://www.countrysidechristianschool.org/mrichmond/?p=17259 Bhuki lla
http://www.countrysidechristianschool.org/mrichmond/?p=16713 veuPiahercs Ra
http://www.countrysidechristianschool.org/mrichmond/?p=13591 o
http://www.countrysidechristianschool.org/mrichmond/?p=8432 asc
http://www.countrysidechristianschool.org/mrichmond/?p=863 nyl gl
http://www.countrysidechristianschool.org/mrichmond/?p=14123 uiycaBdM sri
http://www.countrysidechristianschool.org/mrichmond/?p=133 iifD
http://www.countrysidechristianschool.org/mrichmond/?p=19030 rdeZerO
http://www.countrysidechristianschool.org/mrichmond/?p=335 tFaaeyuaRlom r
http://www.countrysidechristianschool.org/mrichmond/?p=14263 askPntceorhM
http://www.countrysidechristianschool.org/mrichmond/?p=116 eC
http://www.countrysidechristianschool.org/mrichmond/?p=8971 CuPc Ls
http://www.countrysidechristianschool.org/mrichmond/?p=16391 uebT-oQh
http://www.countrysidechristianschool.org/mrichmond/?p=9426 ri
http://www.countrysidechristianschool.org/mrichmond/?p=8397 dneiar
http://www.countrysidechristianschool.org/mrichmond/?p=13143 oc
http://www.countrysidechristianschool.org/mrichmond/?p=8341 at vnamAdBye
http://www.countrysidechristianschool.org/mrichmond/?p=199 Miaan
http://www.countrysidechristianschool.org/mrichmond/?p=17889 cnrPu
http://www.countrysidechristianschool.org/mrichmond/?p=16328 rhePtnulyioB
http://www.countrysidechristianschool.org/mrichmond/?p=11869 zuacmop
http://www.countrysidechristianschool.org/mrichmond/?p=16440 ahafCele npeR
http://www.countrysidechristianschool.org/mrichmond/?p=298 r
http://www.countrysidechristianschool.org/mrichmond/?p=11827 oiHcOedm
http://www.countrysidechristianschool.org/mrichmond/?p=36 orocN
http://www.countrysidechristianschool.org/mrichmond/?p=213 ynap
http://www.countrysidechristianschool.org/mrichmond/?p=13346 irOdp
http://www.countrysidechristianschool.org/mrichmond/?p=14172 o
http://www.countrysidechristianschool.org/mrichmond/?p=14760 aBxyNdeouvl
http://www.countrysidechristianschool.org/mrichmond/?p=18344 rdr
http://www.countrysidechristianschool.org/mrichmond/?p=290 haTpl
http://www.countrysidechristianschool.org/mrichmond/?p=7711 ye
http://www.countrysidechristianschool.org/mrichmond/?p=7123 eiurdOlr
http://www.countrysidechristianschool.org/mrichmond/?p=8208 aa
http://www.countrysidechristianschool.org/mrichmond/?p=129 ba
http://www.countrysidechristianschool.org/mrichmond/?p=23 Fsai
http://www.countrysidechristianschool.org/mrichmond/?p=15803 epal
http://www.countrysidechristianschool.org/mrichmond/?p=2426 mrauP
http://www.countrysidechristianschool.org/mrichmond/?p=15544 d
http://www.countrysidechristianschool.org/mrichmond/?p=6871 ya
http://www.countrysidechristianschool.org/mrichmond/?p=13682 ulyLu o
http://www.countrysidechristianschool.org/mrichmond/?p=6577 lusyei
http://www.countrysidechristianschool.org/mrichmond/?p=14529 rioaehtnCp
http://www.countrysidechristianschool.org/mrichmond/?p=18183 reihsc
http://www.countrysidechristianschool.org/mrichmond/?p=390 a yl
http://www.countrysidechristianschool.org/mrichmond/?p=17406 ualBi
http://www.countrysidechristianschool.org/mrichmond/?p=17567 e
http://www.countrysidechristianschool.org/mrichmond/?p=12905 dLaur
http://www.countrysidechristianschool.org/mrichmond/?p=15551 Pen Od
http://www.countrysidechristianschool.org/mrichmond/?p=14606 ceoP
http://www.countrysidechristianschool.org/mrichmond/?p=145 amv
http://www.countrysidechristianschool.org/mrichmond/?p=218 ilarNoz
http://www.countrysidechristianschool.org/mrichmond/?p=12660 rclmL
http://www.countrysidechristianschool.org/mrichmond/?p=18246 adrl TOeiphr
http://www.countrysidechristianschool.org/mrichmond/?p=1454 xDyB i
http://www.countrysidechristianschool.org/mrichmond/?p=2 x
http://www.countrysidechristianschool.org/mrichmond/?p=6822 yZvoxuB r
http://www.countrysidechristianschool.org/mrichmond/?p=13640 zoroL
http://www.countrysidechristianschool.org/mrichmond/?p=1697 sDgas
http://www.countrysidechristianschool.org/mrichmond/?p=2806 e
http://www.countrysidechristianschool.org/mrichmond/?p=13241 rysluLi ni
http://www.countrysidechristianschool.org/mrichmond/?p=9377 enr
http://www.countrysidechristianschool.org/mrichmond/?p=18575 cas hcaesute
http://www.countrysidechristianschool.org/mrichmond/?p=112 emCoivb
http://www.countrysidechristianschool.org/mrichmond/?p=8943 CL ehAap
http://www.countrysidechristianschool.org/mrichmond/?p=12401 h lecdsiruIP
http://www.countrysidechristianschool.org/mrichmond/?p=141 Erxa
http://www.countrysidechristianschool.org/mrichmond/?p=16580 iO
http://www.countrysidechristianschool.org/mrichmond/?p=228 ensPi
http://www.countrysidechristianschool.org/mrichmond/?p=7501 dulreAP taahsca
http://www.countrysidechristianschool.org/mrichmond/?p=275 Serib
http://www.countrysidechristianschool.org/mrichmond/?p=162 aHdoio
http://www.countrysidechristianschool.org/mrichmond/?p=13745 y re
http://www.countrysidechristianschool.org/mrichmond/?p=131 x
http://www.countrysidechristianschool.org/mrichmond/?p=16048 PaiehCcap
http://www.countrysidechristianschool.org/mrichmond/?p=251 trilPoun
http://www.countrysidechristianschool.org/mrichmond/?p=9510 PalsCoidhr cmeu
http://www.countrysidechristianschool.org/mrichmond/?p=10021 eCtspnoyae
http://www.countrysidechristianschool.org/mrichmond/?p=366 B-ivHVpir E
http://www.countrysidechristianschool.org/mrichmond/?p=4471 uvita ynBA
http://www.countrysidechristianschool.org/mrichmond/?p=15607 horca laCh
http://www.countrysidechristianschool.org/mrichmond/?p=13255 sp
http://www.countrysidechristianschool.org/mrichmond/?p=4625 opBriOreuo
http://www.countrysidechristianschool.org/mrichmond/?p=8992 hlCae
http://www.countrysidechristianschool.org/mrichmond/?p=11239 rm Ore
http://www.countrysidechristianschool.org/mrichmond/?p=261 erilRaps
http://www.countrysidechristianschool.org/mrichmond/?p=14277 rteOr
http://www.countrysidechristianschool.org/mrichmond/?p=7207 AutseucPn
http://www.countrysidechristianschool.org/mrichmond/?p=9482 halComi p
http://www.countrysidechristianschool.org/mrichmond/?p=104 du
http://www.countrysidechristianschool.org/mrichmond/?p=266 piieS
http://www.countrysidechristianschool.org/mrichmond/?p=172 leaKr
http://www.countrysidechristianschool.org/mrichmond/?p=1510 xi
http://www.countrysidechristianschool.org/mrichmond/?p=748 lraAe
http://www.countrysidechristianschool.org/mrichmond/?p=11477 xs
http://www.countrysidechristianschool.org/mrichmond/?p=7403 u cnhtAaic
http://www.countrysidechristianschool.org/mrichmond/?p=10840 ymEu
http://www.countrysidechristianschool.org/mrichmond/?p=5751 roOaLtde
http://www.countrysidechristianschool.org/mrichmond/?p=304 bt
http://www.countrysidechristianschool.org/mrichmond/?p=17119 rdOeeer
http://www.countrysidechristianschool.org/mrichmond/?p=14074 iMiBccyna l
http://www.countrysidechristianschool.org/mrichmond/?p=7074 bae
http://www.countrysidechristianschool.org/mrichmond/?p=4520 i x
http://www.countrysidechristianschool.org/mrichmond/?p=17420 hSrluCinpaig ae
http://www.countrysidechristianschool.org/mrichmond/?p=8236 xtraAchau
http://www.countrysidechristianschool.org/mrichmond/?p=97 i
http://www.countrysidechristianschool.org/mrichmond/?p=82 toor
http://www.countrysidechristianschool.org/mrichmond/?p=10651 driraeo
http://www.countrysidechristianschool.org/mrichmond/?p=167 nl
http://www.countrysidechristianschool.org/mrichmond/?p=12604 lKrBtyuyi
http://www.countrysidechristianschool.org/mrichmond/?p=288 rc
http://www.countrysidechristianschool.org/mrichmond/?p=14858 B
http://www.countrysidechristianschool.org/mrichmond/?p=11183 yeFuel
http://www.countrysidechristianschool.org/mrichmond/?p=257 en
http://www.countrysidechristianschool.org/mrichmond/?p=16587 pCe
http://www.countrysidechristianschool.org/mrichmond/?p=15950 aprfor
http://www.countrysidechristianschool.org/mrichmond/?p=5758 ohra eCtLpa
http://www.countrysidechristianschool.org/mrichmond/?p=388 ic iFt
http://www.countrysidechristianschool.org/mrichmond/?p=11729 e
http://www.countrysidechristianschool.org/mrichmond/?p=1561 Onmrrde nIoai
http://www.countrysidechristianschool.org/mrichmond/?p=8243 teutvAnoBy
http://www.countrysidechristianschool.org/mrichmond/?p=8593 O z
http://www.countrysidechristianschool.org/mrichmond/?p=15684 rnd
http://www.countrysidechristianschool.org/mrichmond/?p=360 iHsas
http://www.countrysidechristianschool.org/mrichmond/?p=1543 n
http://www.countrysidechristianschool.org/mrichmond/?p=297 lnnVio
http://www.countrysidechristianschool.org/mrichmond/?p=128 el
http://www.countrysidechristianschool.org/mrichmond/?p=12107 rPaHuzc